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Oncor encourages customers who are without power to examine their meter base and weatherhead to ensure they have not been damaged or pulled off. If any of these have occurred, customers need to contact an electrician to make necessary repairs before Oncor can restore power. Customers may also need to obtain a city inspection. Power restoration in these cases will take longer to complete. A graphic illustrating this potential issue is available at thewire.oncor.com.
Oncor thanks our customers for their continued patience and encourages everyone to check on loved ones and neighbors who may be impacted by power outages.
As restoration continues, please keep these post-storm safety tips in mind:
• If you see a downed power line, leave the area and call 9-1-1. In addition to the downed line potentially being electrified, anything touching the power line, such as a tree branch, could also be electrified. Keep pets, children and others away from the area.
• Do not attempt to remove debris and tree limbs from areas near power lines. The debris may be concealing a live wire or downed power line.
• Use caution when traveling on the roadways, especially in areas with heavy debris and streetlights without power.
• If you are experiencing an emergency event, call 911 immediately.
Customers can report outages at Oncor.com or call 888-313-4747.